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SHIPPING

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Smaller items such as lamps, mirrors, and home decor ship with UPS ground USA-wide (with exception of Alaska and Hawaii).

All orders are processed within 2 - 4 business days. Once dispatched you will receive a shipping confirmation and tracking details.

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LOCAL DELIVERY

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If you purchase furniture and other larger items (dressers, chairs, tables, some rugs...), you'll be billed for the delivery fee separately. A $100 delivery deposit will be charged at the checkout. The cost of delivery will be calculated and invoiced based on the size and destination.

If you want to get a complete quote before making a purchase, or if you prefer to arrange your own delivery/pickup, please send an email to vintage@mon-epoque.com.

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PACKAGING

 

Keeping your items safe and sound during delivery requires several protective layers. In order to lower the impact on the environment, we proudly repurpose as many clean packaging supplies as possible, including boxes, bubble wrap, newspapers, etc. We kindly encourage our customers to re-purpose and reuse these supplies further or recycle them when possible. 

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ORDER CANCELLATION

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Please ensure all details on your order are correct before submitting your order, in particular, we recommend double-checking your email address and delivery address. 

In case you wish to make a change after placing an order, please contact us as soon as possible.

​If you decide to cancel your order because of delivery problems, a 20% restocking fee will be charged.

Unfortunately, we are unable to make any changes or cancel your order once it has been dispatched. 

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Please note: we reserve the right to cancel any order at any time.

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HOLDS

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Our policy regarding item holds is designed to ensure fairness and provide the best shopping experience for all our valued customers. To reserve an item, we kindly request a non-refundable deposit of 15% of the item's total value. This deposit serves as a guarantee of your intention to purchase and secures the item exclusively for you for up to 30 days.

Please note that the deposit is non-refundable, and we want to emphasize this aspect clearly. The reason behind this policy is the uniqueness and vintage nature of our items. By placing an item on hold, we are temporarily removing it from our inventory, which may result in lost opportunities to sell it to other interested buyers. We appreciate your understanding and cooperation in this matter.

We strive to provide an exceptional selection of unique and vintage items, and we want to ensure that all customers have an equal chance to acquire them.

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